Anonymous

Client: I just can't log in...
Tech: Well, lets take a look here, what is your username?
Client: I don't really know...
Tech: Ok, I can look you up with your name.
Client: *says name*
Tech: Ok, give me just a second... I don't see you in the system anywhere.
Client: Do I have to register for the website first?
Tech: You haven't registered?
Client: No.
Tech: To log in you must have an account. To have an account you must register.
Client: Oh! That's why it wasn't working!