Tech: Ok so are you getting a dial tone at all?
Client: Whats that?
Tech: The hum you hear before you start dialing.
Client: No I can't hear nothing!
Tech: So you've tried multiple jacks and none of them work?
Client: Nope none of em'. I tried that WAN port, all four of the yellow ones and the one on the back of my computer and none of em's workin!
Tech: Ok, well those are ethernet ports for internet connection on an ethernet cable. You'll actually need to plug your phone lines into the telephone jacks on the wall to get service.
Client: Oh...That makes sense...
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