*URLs have been redacted to protect those who do not know how to operate a mouse*
Client: I can't get logged into DDDDDDDDDDD !! And I just had my password reset!!
Tech: Ok, and you're at the correct website?
Client: It says "DDDDDDDDDD" at the top.
Tech: Ok, you're actually at the wrong site to use those logon credentials. Go ahead and type into the address bar: "dddddd.ddddd.ddddd".
Client: Ok! Which one do I pick?
Tech: Did you type it into the address bar or the search bar?
Client: The address bar.
Tech: Ok, it shouldn't have given you anything but a login page.
Client: It gives me a bunch of home pages.
Tech: ... Ok....... Type it into the address bar. In the middle. At the top.
Client: Ok, I'm gonna start over.
Tech: Ok.
Client: *typing* Yep, still home pages.
Tech: The Search Results??
Client: Just a list of home pages. I don't know why this is so hard... I'm typing it in right under the google.
Tech: That's not the address bar at the top of the internet window in the middle.
Client: Oh! Let me try again!! *typing*
Tech: ...
Client: Same home pages!!!
Tech: Type it in the box to the left of the box you're currently typing in.
Client: I'm typing in the box with the little "G".
Tech: Type in what I told you in the box to the left.
Client: I get the same thing when I click "Search".
Tech: Type it in the same box you just did and press the "enter" key.
Client: OH!!! I'm on a page that has a DDDDDDD box!!!
Tech: Ok, now you should see a button that lets you reset your password.
Client: OK THANKS!!
*click*
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