7.07.2010

How about a little preparation??

Caller: Hi, I lost my account sheet with all of my account information on it. Can I get that information from you?
Tech: Sure, let me get your name and ask you some verification questions.
-- Gets information from client --
Tech: Ok, your username is...
-- Interrupted by caller --
Caller: Hold on, let be grab a pen.
-- A minute later --
Caller: Ok, I'm ready.

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