Smart Phones

Client: I can't log into my account.
Tech: Okay let me just take a look at it...
...
Tech: I see that you're locked out. Do you have a smart phone?
Client: Yes.
Tech: Have you changed your password recently?
Client: Yes.
Tech: This is common. We do have an issue with the smart phones you just need to change the your new password manually in your phone, and you shouldn't have anymore troubles.
Client: I'm sorry I don't understand. What is a smart phone?
Tech: Umm... well... Do you check your email on your cell phone?
Client: No.
Tech: So you don't have a smart phone?
Client: No.
Tech: ...